Frequently Asked Questions

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At Always Reliable Care, we understand that choosing the right in-home care agency is a big decision. Whether you’re a family member, senior, adult with a disability, or a caseworker looking for a dependable partner, our FAQ page is here to provide answers to the questions you may have about our services, programs, and processes.

We offer a full spectrum of in-home care and support services for seniors and adults with disabilities across Michigan. Our services include:

• Personal Care Services (PCS) – Assistance with bathing, dressing, meal preparation, mobility, and companionship.
• Community Living Supports (CLS & ECLS) – Supporting independence, skill-building, and social engagement in the home and community.
• Respite Care – Temporary relief for family caregivers while maintaining high-quality care for loved ones.
• Behavioral Health Services (PIHP) – Counseling, peer mentoring, skill-building, and substance use support at home.
• Non-Emergency Medical Transportation (NEMT) – Safe rides to medical appointments, errands, and social activities in Wayne, Oakland, and Macomb counties.
• Home & Community-Based Services (HCBS) – Medicaid and MI Health Link programs that integrate health, social, and in-home support for eligible residents.

Yes! At Always Reliable Care, you have the option to bring your own caregiver. We’ll handle all credentialing, background checks, and necessary approvals to ensure they meet our high standards for safety and quality care. This allows you to keep a familiar, trusted caregiver while still benefiting from our professional support, scheduling, and compliance management.

Eligibility depends on the type of program and your loved one’s individual needs. Programs like Medicaid Home Help, MI Health Link, and HCBS are designed for seniors and adults with disabilities who need assistance with daily living or health-related services. Our team can help you determine eligibility and guide you through the enrollment process.

Families and caseworkers can request care by contacting our office at (844) 944-4272 during normal business hours or by submitting a referral form on our website. Our team will review the client’s needs, develop a personalized care plan, and coordinate placement with our professional caregivers.

Our caregivers are trained, dependable, and culturally sensitive, ensuring every client receives personalized care. Families and caseworkers choose us because:

• Reliability – Caregivers arrive on time and provide consistent support.
• Customized Care Plans – Every client receives a plan tailored to their routines, preferences, and needs.
• Expertise – We are an MDHHS-approved agency experienced in Medicaid, MI Health Link, and HCBS programs.
• Comprehensive Services – From in-home personal care to behavioral health and transportation, we cover a wide range of client needs.

Yes. We accept clients with unique or complex needs, including behavioral health challenges, mobility limitations, and cases that other agencies cannot cover. Our Case Management Solutions ensure that families and caseworkers can rely on us for consistent, professional support.

Before care begins, our coordinators meet with the client, family, and caseworker to understand:

• Daily routines and habits
• Specific health or mobility needs
• Preferences for meals, activities, and schedules
• Household environment and safety considerations

This ensures the right caregiver is matched to each client, providing personalized, dependable care.

Our caregivers are trained in safety protocols, infection control, and fall prevention. We conduct thorough background checks and ongoing training to maintain the highest standards of care. Families and caseworkers can trust that clients are safe and supported in their homes.

Respite care provides temporary relief for family caregivers. Whether you need a few hours, a day, or longer, our caregivers step in to provide personal care, companionship, and daily assistance, giving families a break while ensuring continuity of care.